REFUND POLICY

CANCELLATIONS AND REFUNDS

To cancel or return an item you must confirm this in writing via email to wsf@gmail.com or write to us at WSF, 22 Crawshay road, Tonypandy, Wales Cf401td. Please quote clearly your name plus the order number or invoice number.
Where the Goods are faulty or do not comply with any of the contract, the Customer must notify the Supplier within 24 hours of delivery and the Customer shall be entitled to replacement Goods or a full refund.
For Distance Selling (online and telephone sales), the Customer shall have up to 14 days ‘right to cancel’ their order from the date the goods are delivered. This only applies to orders that total £43 or more. Items are to be returned to WSF as below and any refund amount will not include the carriage paid.
Any bespoke or personalised items are non refundable and do not apply to the 14 day cooling off period.

Returning an item to us

The items must be sent back to us in the original packaging and securely packaged. The customer is responsible for ensuring that the item is adequately wrapped and placed in a box.

Please return to:
FAO Online Sales
WSF
22 Crawshay Road
Tonypandy
CF40 1TD

Please include the following information:
Name
Order Number
Address
Reason for return

The customer must send the goods back via a courier of their choice which will also be at their own expense. The customer must ensure that the item is sent with proof of postage, plus it is advised that you insure the item to its full value. The items returned must be in the original packaging and be received in the original/ re-saleable condition. Any loss or damage during transit is the responsibility of the customer. Items will be checked upon receipt and we will contact you directly should any damage be noted.